There's a Design Error With My Order/Can I Return My Product?

We make prints that are custom designed by you. We print the exact design that has been created on the site, and as such, due to the customisation, we are unable to refund errors created by the customer.  

These errors include, but are not limited to: 

  • Typos/misspellings
  • The selection of the wrong product (i.e selecting Square Prints, instead of Mini Square Prints
  • Poor image resolution of the original uploaded file
  • Layout errors/cropping
  • Blank pages in product design

The following products are not applicable for a refund and is mentioned on their products page. 

  • Blank Moments Frame

We are unable to issue a refund/exchange for damage caused by the customer, either in storage, or handling. If you believe it is a production error, please send an email to within 14 days of receiving the order.

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